State Farm® Insurance Agent Amy Burns
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
D W
November 26, 2024
"I called 2 other companies for quotes and they couldn't match State Farm prices. The staff is so helpful before and after we purchased their insurance. Good company."
"Our goal is always to provide the best coverage at the best price and provide exceptional customer service. Thank you for taking the time to let us know we are hitting the mark!"
Jeff Harrison
November 25, 2024
"Amy is very knowledgeable on all aspects of insurance whether it’s for your car home or life. She and her staff are very helpful!!"
"Thank you for being a loyal customer Jeff. We are here to help with all your insurance needs. "
Sylvia Mapili
November 5, 2024
"Marc Shively made the process quick and easy! He was personable, professional, and helpful. We would definitely recommend using State Farm for your insurance needs!"
"Thank you Sylvia! Customer service is our top priority. "
Linda Rossetti
October 11, 2024
"Dealt with Mark Shively in the office. Took lots of time to explain various options. Sent me several quotes. Great to deal with."
"Linda, thank you for taking time to provide feedback. Always great to hear that we're doing a good job."
Lisa Eddy
September 23, 2024
"Marc was very responsive and worked out a great rate for us!"
"Thank you for taking the time to give us your feedback. We appreciate your business. "
Tina Rollins
September 18, 2024
"I have been with Statefarm Amy Burns office for years now and would recommend them to everyone. Everyone I communicate with is always professional, caring, knowledgeable and understanding. They are awesome!"
"Thank you for the kind words Tina. I think you're awesome too!"
David Morelli
September 17, 2024
"When you find yourself needing Help. Call Amy Burns A dedicated Insurance Agent working for a the best Insurance company STATE FARM."
"Sustaining a loss is stressful. I'm here to help the process go smoothly. Thank you for the shout out!"
Tania Elizabeth
September 4, 2024
"My agent Amy Burns & Marc Shively were excellent & very helpful, they answered all my questions in detail & the process was very easy thanks to them. i’m happy to have switched over to state farm !"
"Tania, we are happy you're here! We look forward to providing the best coverage at the best price & exceptional customer service. "
John
July 9, 2024
"If I could leave a worse review I would trying to charge me double then hung up on the phone with me"
"JOHN, I'm sorry for the misunderstanding but I assure you everyone in my office acts professionally & we do not hang up on customers. We are happy to help resolve any billing issues you're having, as I stated in the email I sent you with your account breakdown. "
Joanne Bloom
April 9, 2024
"Had a pleasant experience working with Amy Burns agency. Informative and helpful!"
"Thank you Joanne!"
Kenyara Solomon
March 27, 2024
"Marcia was incredibly helpful in getting me the best rates and coverage for my family. She explained everything thoroughly and the customer service at the office is second to none. I recommend Marcia and Amy Burns State Farm to everyone."
"Kenyara, thank you for taking time to write a review. Our goal is to provide the best customer experience. "
Mary Herzog
March 27, 2024
"Kellie was very helpful on the phone, she gave me all the answers to my questions promptly"
"Thank you for the great review! We appreciate your business."
Sara Snatchko
March 20, 2024
"We called this agent while shopping for homeowners insurance and they pulled a bait and switch. The agent’s representative was more than happy to tell me how I could save money by switching my auto policy to state farm so I could bundle and save money. She assured me we were covered and I had nothing to worry about--- it was all taken care of! Great. The problem is, while we were at the table signing our closing documents, a woman from state farm called to let me know she would be out to take pictures of the roof. News to me! Based on those pictures, State Farm dropped us. This was never mentioned until the photographer called. They should have let us know they would be coming to take photos of the roof, and they should have informed us that there was a possibility they wouldn’t cover us at all. They mentioned NONE of that until it was a done deal with the auto, then they dropped us a few days later. It is fair for them to refuse to issue a policy based on photos of the roof. It is not fair to tell a client they have nothing to worry about. So, State Farm swindled us into switching our auto policy to save money on a homeowner’s policy they never even issued. I’ll switch back to Erie, where they tell it like it is. Don’t let this happen to you!"
"I'm sorry we were not able to help you with your insurance needs. Like all insurance companies, we have certain underwriting guidelines that must be followed. Unfortunately, we often forget about the good things a person has done for us, when the outcome doesn't work out in our favor. As you know, my office did everything we could to try & help. Of course, we had no idea your home would not be eligible for coverage, when we wrote your auto policies. No bait and switch here! Just trying to help get you the best coverage, at the best price. "
Bethany Fisackerly
February 28, 2024
"Amy is incredibly passionate about her work and her clients. She is always available to answer my questions, even the ones I worry might be silly. She is committed to finding the best solutions for each person and operates with integrity. My family had has state farm my entire life and I've worked with many different agents. She is simply one of the best! Highly recommend her for your insurance needs."
"Thank you for your kind comments, Bethany. We are here to help with all of your insurance & financial service's needs. "
Mike Burns
February 28, 2024
"Easily the best"
"Thank you, Mike. Taking care of our customers is our priority."
Jeynaba T
February 26, 2024
"Great experience as a first time customer. I spoke with Marcia and she was very helpful and patient in explaining everything! 10/10 customer service. The insurance process was very straightforward & easy thanks to Marcia’s help!"
"Thank you for the great feedback, Jeynaba! Marcia is a gem!"
Dena Moltz
February 15, 2024
"Amy Burns State Farm is so helpful and knowledgeable . Her staff is Pleasant and greets you with a smile.I recommend Amy Burns State Farm office for all your insurance policies."
"Thank you for being a State Farm customer, Dena. We appreciate you!"
Lee Neves
February 15, 2024
"Never failed me with any of my insurance problems!"
"We are always happy to help!"
Trish Whitehill
February 6, 2024
"My husband and I have been very happy customers of Amy Burns’ State Farm Insurance services for a number of years. Not only is State Farm insurance coverage top notch, but so is the customer service at Ms Burns’ office. Her staff is responsive to our needs and easy to work with - on simple or more complex issues. Try their services! You’ll be glad you made the switch to a great agent."
"Thank you for your kind comments, Trish. We appreciate you! "
Stephanie P
January 9, 2024
"Marcia made switching insurance companies so easy! She helped me find the perfect policy to suit my needs."
"Welcome Stephanie! Marcia is the best ... I'm so glad she was able to help!"
Dan Miles
December 26, 2023
"Do not use this lady her ego is way to big and check your policy because she will not help you when u need it you are better off not having insurance at all then to be signed with her ..I will pass this on to every one not to use this woman horrible...."
"Unfortunately, sometimes frustrations are vented towards people and businesses that are not responsible for the situation. Our 91positive reviews speak for themselves. "
Terry Crawford
December 8, 2023
"Great service and management. They offer the best price and made the process go so easy. I highly recommend them."
"Thank you for being a customer, Terry. We truly appreciate your business. "
Tara Lindsay
December 7, 2023
"I had the pleasure of speaking with Marcia today about Auto and Renters Insurance. It was the most pleasant experience I have had in awhile. Marcia treated me as a person and not as a number. I felt she understood my needs and provided me with options to fit. She went above and beyond to make sure I understood what I was getting. Previously, I was with an insurance company where I was paying for the bare minimum for the same price that I am paying with Statefarm and is receiving more benefits. I guess its true you have to shop around. Thank you Marcia and State Farm!"
"Tara, I'm so happy to hear you had a great experience at my agency. "
Gautam Jauhari
October 16, 2023
"I had a wonderful experience buying my auto and renter insurance recently. Marcia was very helpful and patient in explaining the quote and finalizing the purchase. Would definitely recommend for anyone looking for a no nonsense insurance agent."
" Gautam, thank you for the great feedback. We are happy to have you as a customer."
Chris Morris
October 6, 2023
"I have always had a positive experience when I’ve needed any kind of insurance from Amy Burns State Farm. Marcia is thorough and helps me review all of my options without rushing me along, which is a big exception to how customers at most businesses are usually handled these days."
"Thank you for being a customer. We appreciate your business and are always happy to help!"